Shipping Policy and Returns

Can’t wait to feel the JOI? No problemo, we offer FREE express shipping within Australia.

Buying bras and swimmers can be difficult and let’s be honest, purchasing anything online always comes with a chance of needing to be returned.

But no stress, we offer a flexible returns and exchange policy so you can Jump. On. In.

You're welcome! x

We offer FREE express shipping on all Australian orders.

International orders will be charged at a flat rate of $20.

All orders sent express via Australia Post with an Authority to Leave in a safe place.

Orders will be dispatched within 1-2 business days of purchase. During super busy times, there may be some delay. Shipping time is estimated at 1-3 business days BUT Joi Active cannot guarantee Australia Post shipping status.

Once your order is dispatched from JOI HQ, you'll be given an Australian Post tracking number via email. You can use this number to track your bundle of JOI.

Oh no!  Not feeling the joi?  That’s OK, we get it, buying bras and swimwear can be tough.

Hopefully this is just a small bump in the road, and we can bring more JOI into your life soon with an exchange.  If not, that's OK, we offer refunds too.  

To help us help you as quickly as possible, please download and print the JOI Active returns form and include it in with your return.

Address for returns is: 
JOI Active
PO Box 407
Newport Beach 2106 NSW
Australia

JOI Active will only accept changes on full priced garments. You know the drill, hygiene stickers and labelling must be intact.  Otherwise, no returns or exchange.

Full refunds, or a credit note, will be provided if the items are in their original condition with hygiene stickers in place and labelling intact.  Postage costs will be removed from the refund total.

You will be responsible for paying for your own shipping costs to return your item.

JOI Active needs to be notified via email at returns@joiactive.com.au of your intention to return an item/s within 14days of the purchase date and all items need to be returned within 30days of the purchase date.  Once the item has been received back at JOI HQ, if the refund is approved, we will process the refund/credit within 10 business days.  Refunds will be paid back via the payment gateway used to purchase your item.

Refer to the JOI Active Returns Policy for full policy details.