Frequently Asked Questions

Jump. On. In.


l Not yet...  For now we sell exclusively online via www.joiactive.com.au BUT keep an eye on our socials or subscribe to our newsletter for pop up details.

Not yet.  For now we sell exclusively online via www.joiactive.com.au

Visa, MasterCard, American Express and PayPal.  AfterPay is also available on all orders.

We have worked hard to try and make this as simple as it can be…..but we know sizing isn’t simple, especially when it comes to bras and swimwear!  
Check out our fitting guides for more details
If your size is not available, please know we’re working on it!

Can't wait to feel the JOI? No worries, we offer free express shipping Australia wide on orders over $100.  For orders under $100, free standard shipping in included, or you can opt for express shipping for a flat rate of $10.

International orders are sent via Australia Post with a flat rate of $20AUD applied to all orders. there may be additional charges on International orders base on the countries duties and taxes.

Yep, you can exchange items or receive a full refund.  
Terms and conditions apply to all exchanges and refunds and you should refer to the refund policy to ensure you meet the relevant requirements before sending the item/s back.  
To lodge a return please visit the JOI Active shipping and returns page for full details.
Please note, we need to be informed within 14 days of purchase of your intention to return or exchange an item and the item must be received back at JOI HQ within 30 days of your purchase date.

For express orders within Australia, you should receive your order within 1 to 3 business days.  For standard mail, you should receive your order within 3 to 10 business days.

Sure thing.  You will have the option to download the Arrive App, or get SMS notifications on your delivery status at checkout

Yes!  We are working on expanding our range ! Our aim at JOI is to keep women and girls moving, and feeling confident on land and in the water, so with this in mind we want to cover as many sizes as we can!
Keep an eye on our social media for updates as to when new sizes will be launched, or join our mailing list to be the first to know.

Visit our contact page